Support Center

Something not working, or not sure what to do next? Start here.

How to reach us

Telegram is the fastest way to get an answer, and it is where the whole service runs. Email is better for anything you want in writing.

Telegram

@fxbrokersignal

Membership questions, payment confirmations, Free VIP screenshots, and anything urgent.

Message us on Telegram

Email

support@fxbrokersignal.com

Invoices, account questions, and anything you would rather have a written record of.

Send an email

We are a small team and we read every message. Please give us a little time before sending a follow-up — a second message does not move you up the queue.

Getting a faster answer

Tell us these things in your first message and we can usually solve it in one reply:

  • Which membership or product you are asking about
  • The Telegram username you joined with
  • What you expected to happen, and what happened instead
  • For payments: when you sent it and what it said on the confirmation
  • For the copier: your MT4/MT5 account number (never the password)
  • A screenshot, if there is anything to see

Common problems

I paid but I am not in the channel yet

Send us the payment confirmation on Telegram. Access is added by hand, so there is a short gap between paying and being added — it is not automatic.

I sent my Free VIP deposit screenshot and heard nothing

Give it up to 24 hours. We have to confirm with the broker that the account was opened through our link before we can add you. If a day has passed, message us again with the screenshot and your broker account number.

I left the Telegram channel by accident

Message us and we will send a new invite. Do not buy a second membership.

The copier is not placing my trades

Telegram Trade Linker has its own support on telegramtradelinker.com, and that is the fastest route. Before you write, check that the account is switched ON in the dashboard, that the channel is ticked for that account, and that your broker allows the symbol you are trading.

A signal did not reach my phone

Check that Telegram notifications are on for that channel and that the channel is not muted. If the message is in the channel but never alerted you, it is a Telegram setting rather than a delivery problem.

My broker shows a different price to the signal

Brokers quote slightly different prices and spreads, and a signal takes a moment to reach you. A small difference is normal. A large one usually means the entry has already moved — in that case it is better to skip the trade than to chase it.

Keeping your account safe

  • We never ask for your broker password, your card number, or your Telegram login code.
  • We never ask you to send money to a personal account, and we do not manage anyone's money or trade on their behalf.
  • Fake accounts copy our name and photo. Our only Telegram handle is @fxbrokersignal — check it before you send anything.
  • If someone claiming to be us asks for any of the above, stop and message us on the handle above.

Answer it yourself

Frequently asked questions

How the signals work, what each membership includes, and how Free VIP is funded.

Signals performance

Every closed trade we have published, with the result.

Plans and prices

Premium, Gold VIP, Combo and Free VIP side by side.

Telegram copier

What the copier does, what it costs, and where to log in.